Privacy Policy
The Soul Retreats – Naukuchiatal (Bhimtal)**
At The Soul Retreats, we are committed to protecting your personal information and ensuring a safe and comfortable stay. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our property, make a booking, or interact with us online.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
- Name
- Phone number
- Email address
- Address
- Government ID details (as required for guest verification)
- Payment information (handled securely by payment gateways)
b. Booking & Stay Details
- Check-in and check-out dates
- Room preferences
- Number of guests
- Special requests during your stay
c. Website & Digital Information
- IP address
- Browser type
- Device information
- Cookies and usage data (for improving website experience)
2. How We Use Your Information
We use your information to provide and improve our services:
- To contact you regarding your stay
- To provide customer support
- To personalize your experience
- To maintain safety, security, and legal compliance
- To send updates or promotional offers (only with your consent)
3. Sharing of Information
We do not sell or share your personal information with third parties, except in the following cases:
- Legal requirements: Police verification or government request.
- Service providers: Payment processors, booking platforms, or IT support.
- Emergency situations: To ensure safety and security of guests.
All third parties are expected to maintain strict confidentiality.
4. Data Protection & Security
We take all reasonable measures to protect your data from:
- Unauthorized access
- Loss or misuse
- Alteration or disclosure
Our systems use secure technology and encryption wherever necessary.
5. Cookies & Website Tracking
Our website may use cookies to:
- Improve user experience
- Analyze website traffic
- Personalize content
You can disable cookies in your browser settings if you prefer.
6. Your Rights
As a guest, you have the right to:
- Access your personal data
- Request corrections
- Request deletion (as per legal requirements)
- Withdraw consent for marketing messages
To request any of the above, contact us at
- 7668121128
- contact@thesoulretreats.in
- Add. 8HPP+CC9, Naukuchiyatal Road, near Gokul Dham Society, Vijraula, Bhimtal, Uttarakhand
7. Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices or content.
8. Policy Updates
We may update this Privacy Policy from time to time. Updated versions will be available on our website with a revised “Effective Date.”
9. Contact us
For questions or concerns regarding our Privacy Policy, contact:
- Phone No: 7668121128
- Email ID: contact@thesoulretreats.in
- Address: 8HPP+CC9, Naukuchiyatal Road, near Gokul Dham Society, Vijraula, Bhimtal, Uttarakhand