Cancellation & Refund Policy
At The Soul Retreats, we believe in maintaining clear and transparent policies to ensure a smooth experience for all our guests. Our Cancellation and Refund Policy has been carefully designed to provide fairness while also helping us manage reservations efficiently. Please review the details below before making or modifying your booking.
Cancellation Policy
1. Guest-Initiated Cancellation
- Cancellation 7 days before check-in: Full refund
- Cancellation 3–6 days before check-in: 50% refund
- Cancellation within 48 hours of check-in: No refund
- No-show: No refund
(You can customize this as per your rules.)
2. Date Modifications
- Date changes are allowed once, subject to availability.
- Rate differences may apply.
3. Early Check-Out
No refunds for unused nights after check-in.
4. Special Holiday Dates
Peak dates (long weekends, festivals, New Year) may have non-refundable bookings.
Refund Policy
1. Valid Refund Cases
A refund is applicable only in the following conditions:
- Booking cancelled as per the cancellation policy
- Double booking due to system error
- Refund approved due to property-related issues
2. Refund Mode
Refunds will be processed via:
- UPI
- Bank Transfer
- Same mode of original payment
3. Refund Time
Refunds are processed within 7–10 working days after confirmation.
4. Non-Refundable Situations
- Last-minute cancellations not covered in the cancellation policy
- No-shows
- Early check-outs
- Guest-caused damages or policy violations
By confirming your reservation with The Soul Retreats, you acknowledge and agree to the terms outlined in our Cancellation and Refund Policy. We appreciate your understanding and cooperation, and we remain committed to providing a comfortable, pleasant, and hassle-free stay for every guest.